I check complaint websites from time to time, and it is very unfortunate that this time I checked AFTER I got into this situation. Probably because I always thought FedEx was a company with a good reputation, even though I have been more of a USPS kind of person. Well, my nightmare began when I sent a cashier's check and a picture to my relatives in Canada. Since I was not in any rush and wanted to cut costs, I used FedEx Ground instead of the express service.
I mailed the envelope on July 16, 09, and it was promised to arrive in Mississauga, Ontario, Canada, on July 22. When it did not arrive on July 22, I called FedEx to inquire about the status. I was told that it had been delayed pending clearance. That came as a surprise because their system showed that it had arrived at the Mississauga, CA FedEx location on July 21 at 6:04 pm. They assured me that it was scheduled to be delivered the next day, July 23. Again, since I was not in any rush, I did not make a big deal out of this. Conveniently, shortly after my call, I received an email stating "custom clearance pending."
On July 23 at 8:30 am, I received a frantic call from my relative. FedEx had delivered the envelope, but guess what: it had nothing inside. She received an empty FedEx envelope. The envelope she received was cut at the bottom and retaped. I started calling FedEx, and they said they were sorry for the inconvenience and would investigate.
Today, July 24 at 11:30 am, I received a call from Robert D. from Pittsburg, PA, a so-called trace agent. He knew so well what was going on in this case that he called me in Florida to schedule a pickup in Canada. He had no idea where the package originated, where it was supposed to be delivered, or that I was the shipper. They were going to pick up the empty FedEx envelope so it could be inspected. I asked him what the next step was, and he told me that there was nothing they could do and that they would not investigate because my package was not worth enough for them to spend the time to investigate.
This is outrageous. They take no responsibility for losing my package and do nothing to find it? So much for their 100% satisfaction guarantee statement. I was worth enough to FedEx to take my money for the service that they did not deliver.
Right now I am short $1600, as I have to wait 90 days for my bank to return the money or reissue the cashier's check, and all this is thanks to FedEx. I will never ever use their service again, and I will make sure everyone knows about my ordeal.
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