I had a horrible event with these idiots that lasted months trying to get almost $600.00 credit balance returned to me. NIGHTMARE!!! Oh how did it accumulate? They were charging me for 2 residences and never disconnected my old house...
If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!
TWC. [email protected]
203-328-0600 - option 2
Leader of Office of the President team: James Abott
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