Today has been one of the worst days in my 61 years on the planet. I called MetoPCS customer service today to request a payment extension since I start a new job tomorrow and will not receive my first paycheck for at least two weeks. A MetroPCS agent by the name of Nicole explained that they could not give me an extension. However, she said if I change my cell phone number that my bill would be due on the 30th of June instead of the 8th of June. I said go ahead and change my number. She gave me a new number and told me to call in on a landline phone so they could reprogram my new number into my cell phone. I obliged and after having the new number progammed into my cell phone the person who programmed my new number told me that my payment was due immediately. I explained what the other agent told me and she said the other agent gave me the wrong information. She was very rude to me and said guess what theres an extra charge of $5.00 for changing your number. I have been on the phone for 5 hours now to no avail. Most of the agents cannot speak good English. Others lied to me. Seven times they were supposed to transfer me to a supervisor but the supervisor never picked up. My service has now been disconnected.
Metro PCS is rude. They treat you like an enemy instead of a customer. You cannot get any help. Customer service has been exported to over seas. They do not like Americans. Don't use Metro PCS. You will regret it. They lie to you.
They do not give out the phone number to the corporate office in Dallas.
This company has gone down hill drastically in terms of customer service and relations. Although my bill wasn't due until June 8 before the agent lied to me today when I had my original number. Now my service is disconnected due to nonpayment. One agent told me that the Supervisor has the authority to rectify the situation. However they do not want to help you. They are all Hispanic and do not want to help us Anglo Americans. They are racists. Their Corporate office does not give out their email address or phone number because of the avalanche of complaints.
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