I started service on June 30th with Metro PCS and prepaid mobile service at that time for 30 days. I also purchased the same day Samsung 4 G phone for 299.00. During that time I was not able to use the phone since the communication was
Muffled. I was told I had to drive 30 miles north to a corporate office for Metro PCS. They checked the phone and confirmed that the speaker was broken and gave me a new phone. I wanted credit for the time I was not able to use the phone and they said to call the customer service phone number. I did and after waiting a half hour to get a live person on the line he said he was not
Able to help me get credit. I now realize the Metro PCS does not offer customer service except automated to buy more goods and services but not help out with any billing issues. This phone service should be held accountable since they are making millions of dollars. Please Help! I will also contact the Telecommunications Board for Florida.
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