I purchased a metro cellular phone on 10/01/09, i also purchasd the blue tooth value pack after opening it i realized that the value pack was not compatable with the cell phone, i have spent several days on the telephone with the customer service 1888 863 8768 telephone number that the employess # 1 saying in there scripted is that "i am sorry" nothing gets taken care of other then them using the hold button to convience you to hang up or like tonight i got transfered to the spanish line when i asked to speak to a supervisor. I just want to know what the process is when returning an item that was purchased online. The customer service employees refered me to the www.metropcs.com web site that referred all questions to the 888#. How is that going to help?
I was able to get the so called corporate address: metro pcs inc
Po box 601119 dallas tx 75226 upset isa
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