I had to go out of town and while I was away a friend of mine dropped my payment in the drop box inside the Metro PCS store in the Equitable Building in downtown Atlanta on Saturday, the day my payment was due. Despit this, my service and my daughter's service was disconnected, and 5 days later, remains disconnected.
I have called customer service numerous times, and the few times where I wasn't disconnected or told I've reached a nonworking # or that I can't be transferred to an agent, I spoke to several non-customer service agents, and even held 20 minutes to speak to a supervisor, only to be told that they could not find the payment, and that there was no phone # to the store, and that I had to physically go into the store, which I explained to them, with traffic it would take me an hour to get there each way. The supervisor just said, oh, well, sorry.
Meanwhile, 5 days later our service is still disconnected, with no recourse, and no way to inquire as to why without taking a two-hour drive. It's disgusting the way this company treats their customers and I would not recommend them to anyone.
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