We hired Greenway Van Lines for our move from Florida to Texas. We asked all the right questions of Ann our sales rep. We were quoted a guaranteed price of $3182.50 after we gave her the inventory list. She said the price could not change and that it included the wrapping of our furniture, pictures, mirrors, etc. When the movers arrived they said we had to purchase additional packing materials at a cost of over $1000 dollars to insure our things were properly handled! After telling them of our contract and price quote the argued and finally said they could "hook us up with a deal" IF we didn't "tell anyone"! We refused of course!
So, they are packing the truck and tell us that our furniture is not going to fit. Long story short... They said they under estimated how much room on the truck our things were going to take! We called the company and spoke with the supervisor Dave who told us we would need to pay and additional $1500 approx.!!! We told him to have the movers unload our things and we would hire another company. He said there would be a charge of$200 an hr and they had already been there for 4 hrs! So, we were stuck. The movers had to unload some of our things into a storage unit locally and come back to load the rest of our things. They still couldn't get it all on the truck!!! We had to leave a bbq, bookcases and a few other things behind!
Delivery day was May 15th. A few of our things were broken and damaged but a quarter of our things werent even on the truck!!! It is now June 1st and they have no idea where our things are. They won't give us the General Manager's name or contact info. They won't give us an update. They leave us on hold for 15 minutes at a time when they do decide to take our calls. We have filed a claim with them and still no response! Dave seems to be the one in charge but is not the GM. He only says we have to be patient while they try to find out what is oing on! Well after paying over$4400 and still not having our things... We have no patience!!!
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