I have been a DirecTV customer on and off for 10 years. I am deeply concerned about some of their business practices lately.
I signed up for their service again last year in April. At the time, my credit wasn't the best, so they required a $200.00 deposit to get service. It was explained that it was a deposit and that I would get the balance back when my service terminated.
Now, one year later, I'm trying to end my service, and my deposit has become a fee, and they say they will not be able to refund my deposit. So my options were to "suspend" my account until I'm ready to resume it and thus not lose my "fee/deposit," or to cancel it and lose my "fee/deposit." I chose to suspend my account, even though I felt like I was being forced to do business with a company I do not ever wish to do business with again.
The very next day they took another month's charge of $76.00 out of my autopay credit card, even though I had suspended my account the day before. So I called them and asked them to at least refund the $76.00 they had mistakenly taken from my credit card. They said they can't refund the $76.00 because policy only allows refunds if the refund is for more than two months. Basically they said they will apply this $76.00 to my account if and when I decide to unsuspend my account.
I feel they are attempting to extort business out of me by holding my deposit and the one month's service fee. Not to mention the interest they are earning on my money. Multiply that times millions of customers, and that's likely to be thousands of dollars of "profit" unethically obtained every year.
Beware. DirecTV has changed and will take your money and lie to you.
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