Complaint / Review
Residential Home Services
On April 29 they came to do a repair job of my heating and air condtioning system. They wrote a repair order for freon level indoor coil leaking and also end plate was rusty

I had to have their work inspected by county codes and it was determined that the technician should have replace the 15kw heat pack with a 10 kw for a 60 amp breaker #6 wire size. Well this is really where the delima began between me contacting the company and also American Home Sheild over and over again to get the inspection work completed. Each time I tried to contact Residential Home Services they would not answer the phone. So I attempted numerous times to get AHS to get the company here to do the work and they could not get them to answer the phone.

On May 18 I did recieve a call from Residential Home Services stating that they would send someone out on Friday May 22 at 9 am. Well no one showed up from Residential and I place numerous calls to them. I also place numerous calls to AHS who made numerous attempts to contact Residential and once again no one answer the phone. On May 22 after complaining once again about not getting anywhere with Residential Home Services, I was finally able to convince AHS to get another company to attempt to complete the work.

Mark
Germantown, Maryland
U.S.A.