This was the worst move ever. My husband and I moved from NC to CA and paid for a "full pack". Little did we know that they would send 2 people for a 3-bedroom condo full pack at 3pm in the afternoon. They didn't end up leaving until close to midnight and then had to come back the next day to finish. (Good thing we didn't have to be out of our apartment at a certain time.)
They ended up throwing all of our things into tall, wardrobe boxes.By the time it all got to CA, we had broken picture frames mixed in with a garden hose, and a candelabra mixed in with the vacumm and clothes in every box. Things were broke, our bed footboard was smashed and there were pieces of things that they took apart everywhere.
Most of the movers did not speak good English and even when they unpacked it they drug in dirt and dog poop onto the carpet. They did not put everything back together that they took apart and they didn't even mark off what they were bringing in so we had no idea if we had everything. I had to go through myself and try to figure out which box was which on the inventory (they only wrote med box, large box, etc.) which told us nothing. They didn't seem to care about our concerns either.
They weighed the truck in NC and it came out to approx. 1000 lbs over what we thought we had so we had them weigh it in front of us when they got here. (Big inconvenience because we had to meet them way out of town at the weigh station.) Then they almost made us pay for it. The driver said he had no money. It was $10 but there was no way we were going to pay for it since they had made the mistake. Well, after much arguing with the company, on the phone, they finally told the driver (conveniently in non-English) to pay for the weigh. I guess he did have money after all. It ended up that they mis-weighed the truck by 700 lbs.
They still charged us extra fees for bulky items and inflated the cost of each pound over what the estimate was. They also charged extra labor fees for the extra weight and even after they found the weight to have been wrong, they still did not lower the labor fees. Both my husband and I spent hours before, during, and after we got our stuff having yelling matches with the company representative on the phone. He was very rude and kept talking to me and then would have me give the phone to the driver to talk to him and the driver was talking angrily in a different language to him.
We ended up paying twice as much because they would not deliver our stuff unless we did.
They talk in circles on the phone too. They try to make you believe what they are saying by talking a lot and not letting you get a word in.
I also think its pretty ironic that we live in America where there are all types of different races and it's not supposed to matter, in yet, they have all white people on their web-site, when, in fact all of them are foreign. I wouldn't have cared except for the language barriers. They even have the name "Megan" on there e-mail address. I guess they want people to think they are all-American.
They really misrepresented themselves and they have very bad customer service skills. The man on the phone even threatened my husband and kept yelling at him to LISTEN LISTEN. Then told me I knew nothing about moving and that this is just the way it is. So I guess I'm just dumb and my husband is deaf.
I cannot stress enough... DO NOT USE THIS COMPANY! You will not be happy. And don't believe the so-called "Testimonials" on their website; those conveniently showed up one day after they already had our stuff.
Susan
Moreno Valley, California
U.S.A.
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