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Public comments about United Parcel Service Co
Comment from BILL FAYETTE
Jul 26,01 10:38AM
UPS* (3)*_- *YES* (3)* COMPLAINTS
07-25-01
Comment *Courtesy *of W W (Bill) Fayette
Jul 06,01 08:56PM
More then one complaint agaainst UPS
July 6
Comment from W W (Bill) Fayette CBFTG
Jun 27,01 08:31PM
The Sponser is, W W (Bill) Fayette. Atta boy, Bill
UPS... Why bother to offer insurance on your shipping services if you won't pay the claims?
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To: United Parcel Service
Since I am often the first to complain when things go wrong, I try also to send along praise whenever things go right. That's why I'm taking this opportunity to alert you to your company on its package handling.
I shipped a Floating Arms Keyboard back in March, late February via UPS and it was damaged, not once, but twice by UPS. The communcation was nil on their part until I started to threaten to file a complaint with the BBB.
First they refused to pay the claim because of not having the original packaging, picked up the package from the customer and further damaged it, which I have the packaging for that one. As a matter of fact, I have not even removed the keyboard so that it may be inspected in small claims court if necessary, since UPS refused to send someone to inspect the package, nor would they hear me out when I tried to explain the situation. They focused soley on not having the box and their losing the original packing slip (that I have faxed to them at least 5 times). I would like for UPS to pay the 550.00 declared value of this keyboard or replace the keyboard so that the customer is satisfied.
I signed nothing that stated that they would not pay a claim without a box. They had the damaged merchandise and that is all they needed for inspection. UPS damaged it in transit and that is all there is to it. It was insured and I feel someone at UPS was responsible once that package was entrusted to UPS. I have all original documentation, plus the box they damaged it in the SECOND time they shipped it. They refuse to send someone to inspect the package and the merchandise they ruined. I would like payment in full as soon as possible. We have been going through this now for going on 2 months. I feel they took my merchandise (my using UPS in good faith with no prior problems), no mention of keeping a box was mentioned when I sent the package insured. The merchandise itself was never inspected, but was packaged in another box by UPS and the box arrived to me on my doorstep in the heat, damaged and unsigned for. I have all original materials and documents on this. They further claimed to have lost the invoices and paperwork on the merchandise and refused reimbursement or replacement due to this.
I intend to take this to small claims court if the matter cannot be resolved soon. I spoke with someone named Cheryl, who found it easier to speak and octive higher than me then to listen to what had happened and to tell me when I offered to fax her the original packing slip that "it wasn't her job and she did not care if I had I had it or not."
Perhaps it would help you to know a little bit about me as a customer. I use your delivery service all the time, and I'll admit I've never had any problems with it in the past.
My fees when I use your company are about $300.00, and I don't think I'd be willing to pay any more, if your service were always like this. Because of this experience, I don't think I'll use your service in the future.
I hope everyone responsible for this never has to feel as though they are stuck with poor service and knows they can use the US Postal service, FedEx or RIP and really be guaranteed satisfaction on any of shipment that may be damaged while in their possession. Thanks for taking the time to read this, and I hope the matter can be resolved in a manner that pleases both myself, my customers, and UPS. This has been a horrible experience.
From:
Donna P.
San Antonio, TX
Comment from W W (Complaing) Bill Fayette
Jun 27,01 08:25PM
You wil be abel to get along real well with this guy Rocky
06-27-01
Your bold face lying crummy service you should be hung by your nads
To: United Parcel Service
I'm writing with a complaint about your company's customer service. I hope bringing this to your attention will result in some action. This problem has made me extremely angry.
Here's my story: I think the customer service is atrocious. I have tried to be civil but it appears the Nazis are on the loose and driving brown trucks. I paid for shipping I paid for insurance I bargain in good faith and have some smartass punk treat me like a second class piece of crap. If I could jump thru this machine Id like to take a dump on your desk.
Here's how you can help: Based on this I would rather listen to Katthy Lee sing than deal with your company I will make every attempt to steer business from UPS on my personal website on one just about the bullshit others have been thru and by making every attempt that my many freinds on e-bay look in to using other carriers as well. I knew when George Bush was elected the pea-brains had gotten the upper hand but the UPS hitler youth in their brown outfits lull you into trusting them and then they take your property send it to another state leave you high and dry and tell you its your fault. A pox upon you and your kind sir.
If your Irish you sure as hell must be orange.
I am a regular customer of your company. When I do business with your company, I usually spend about $50.00. Why did I choose your service? Because I have done business with you before and walked away satisfied. My overall experiences with your company of late have left me very dissatisfied.
In the future, I won't ever do business with you. Also, I definitely will not recommend your company to others. If you were to make improvements, I would hope prices would remain the same. This should be standard service.
Thanks for listening to me vent. I hope you can help. Although I know you will not help you will say how sorry you are that im disatisfied and that that is company policy and the go check your stock quotes. Today I will look for a photograph of you so I can send it to an old woman I know in the west of Ireland so she can put the evil eye on you.
From:
Timothy S.
Daytona Beach, FL
Comment from W W (Bill) Fayette
Jun 27,01 07:53PM
Here is 2 more you can spill your dirty mouth on Rocky
UPS-We don't care-We don't have to.
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To: United Parcel Service
I'm writing with a complaint about your company's customer service. I hope bringing this to your attention will result in some action. This problem has made me extremely angry.
Here's my story: I received a single delivery notice on Monday, June 18, for two boxes from the same vendor stating that another attempt will be made the following day. I made arrangements with a neighbor to accept the packages for me. One of the two was delivered and I received yet another delivery notice for the second. I phoned the 800 number at 5:30PM EDT and was told someone should call me within an hour. At 6:50PM EDT I received a phone call from the local office in Maryland. After asking why they did leave both packages I was placed on hold. Then another person, Blythe Patton the manager on duty, picked up the phone as if answering a new call, I explained that I was on hold and she said that I had been transferred to her. I started again to explain my situation when I was rudely cut off with her stating that due to the volume it is not uncommon for another driver to take part of the load and help the driver. I then started to question why the drivers did not communicate when there are special instructions left and the records show there are two boxes and to comment how inefficient it is to have 2 drivers delivering to the same address. However, before even getting out a complete sentence Ms. Patton would continually cut me off and made me feel as though I was being unreasonable and should be thankful that they were going to try and deliver my package a third time. After 10 minutes of trying to be heard I asked her to please be quiet for a moment and just listen. She stated that she didn't have to put up with my attitude and not to tell her to shut up. Finally, after 15 minutes she finally let me have my say to which her response was, "If it will make you happy, then yes I agree with you."
Mr. Kelly, I find it difficult to believe that someone of this nature is a manager and allowed to speak with customers. I then had to keep asking questions of what could be done in order to rectify the situation.in the end she agreed to guarantee the delivery after 6:00PM EDT.
Here's how you can help: If UPS was better organized this would not have happened. If a driver is to help out another, wouldn't it be better for them to either shadow the first or at least ensure they are not duplicating the same addresses? It would also be helpful if UPS had extended and weekend hours for residences.
I am a regular customer of your company, as it is usually the offered shipping company for internet and catalogue purchases. My overall experiences with your company have left me very dissatisfied.
In the future, I will remember this experience and if possible choose one of your competitors when placing orders. I find it in the long run, paying a few dollars more is actually a small price to pay if experiences of this nature can be avoided.
Thanks for listening to me vent. I hope you can help.
From:
Randy W.
Washington, DC
To: United Parcel Service
I'm writing with a complaint about your company's insurance. I hope bringing this to your attention will result in some action. This problem has made me extremely angry.
Here's my story: Insured a package for $900.00 The package never reached it's destination due to the fact that your company discarded it. Now, you don't want to assume responsibility and pay the insured value. The claim # *. Tracking # *.
Additional Info: The package went 359 miles before there was a problem. You stated that the cap (a child resistant cap) from the gallon of liquid was loose - does it take 359 miles for a gallon of liquid to leak? If this WERE the case it would have leaked before it left our state. Also, what is your policy on DISCARDING packages without our authorization?
Here's how you can help: We ship with you on a daily basis, well DID prior to this incident. Would like to see the claim paid.
I am frequently a customer of your company. Why did I choose your service? Because have done business with you before and walked away satisfied. My overall experiences with your company have left me very dissatisfied.
In the future, I won't ever do business with you. Also, I definitely will not recommend your company to others. If you were to make improvements, I would possibly be willing to ship with your company again.
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