Complaint / Review
Verizon North - Esbi
Made an unsolicited call to my business and used an unsuspecting team member to facilitate their scam

We just received our monthly Verizon bill and it contains unsolicited charges for services (Online Business Association Mo Svc Fee) from ESBI. Upon calling ESBI I was told that a ESBI representative had spoken with a team member at our location and that he authorized the ESBI services.

When I spoke with this team member, he said that the ESBI representative had presented herself either as a Verizon or Yellow Pages representative and was simply confirming information. Nothing was mentioned concerning a service which would result in additional billing.

I contacted ESBI again and requested that whatever service they were providing be canceled. The representative assured me that their records would show that the service is canceled, that a credit would be forthcoming and provided me a confirmation number.

I am further following up with Verizon.

Word of advice, train your team members to REFUSE all unsolicited telephone calls!