Complaint / review / scam report
Verizon North - Esbi
Made an unsolicited call to my business and used an unsuspecting team member to facilitate their scam

Complaint / review text:
We just received our monthly Verizon bill and it contains unsolicited charges for services (Online Business Association Mo Svc Fee) from ESBI. Upon calling ESBI I was told that a ESBI representative had spoken with a team member at our location and that he authorized the ESBI services.

When I spoke with this team member, he said that the ESBI representative had presented herself either as a Verizon or Yellow Pages representative and was simply confirming information. Nothing was mentioned concerning a service which would result in additional billing.

I contacted ESBI again and requested that whatever service they were providing be canceled. The representative assured me that their records would show that the service is canceled, that a credit would be forthcoming and provided me a confirmation number.

I am further following up with Verizon.

Word of advice, train your team members to REFUSE all unsolicited telephone calls!

Contact information:

Offender: Verizon North - Esbi

Country: USA   State: Nationwide
Address: WWW. ESBI. COM
Phone: 8662977888

Category: Shops, Products, Services


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