Bought a fire-engine kid mattress purchase quantity (Ref: AMIC0382) on 16-11-04 where the item came 14 days later-but was the incorrect product.
What came was a sleep n sail vehicle bed. After I named to request a return the very first individual mentioned this was horrible that my boy was with no correct mattress and might obtain a boss to contact me back that morning. 3 times approved with no one named. I tried calling back but just got answerphones declaring "we're not able to cope with your request.
Please try later". 5 emails and 5 additional telephone calls ultimately got a to call-back where the proper product could be delivered. I required a complete and instant reimbursement as well as for them in the future and take away the wrong purchase.
I had been requested after I would really like them to become gathered and that I mentioned Sunday. He mentioned that the collection may possibly not be on Sunday but might call-back having a suitable evening. 2 wks move. 7 emails, 14 calls.
NOTHING... I just obtain the answerphone when calling the amount and my emails don't get delivered. Surprising support. I will be contected via mail if further approval needed. I'm still expecting complete reimbursement and get of product as well as a soft call-back to cope with THEIR mistake.
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