I have had service with T-Mobile for three years. We chose T-Mobile because they advertise that their calls were free to all T-Mobile numbers. Then when my lady friend and I changed our accounts with T-Mobile, (so she could help her son get a phone, on her account), and I got my own account, same number. Two months later my billing was over a hundred dollars higher than it should be, when I called about it I got a runaround.
I then asked my lady friends sister to look at this, (she is a licensed P.I.) She found that T-Mobile was charging me to call other T-Mobile numbers above my 1000 minutes plan. Since I talk to my lady friend a lot, and several friends, they charging me a lot more than what I was told at their store would be. T-Mobile was charging me 45 cents per minute for calls to other T-Mobile numbers. When the P.I. Had them on the phone about the matter, the representative, (more than one), lied about the legal dept. Phone number and address of the legal dept. The representative said that I did not purchase the option for T-Mobile to T-Mobile calls. I have all the calls recorded.
So, I filed a civil suite on T-Mobile for the cost of a new phone, activation fee, filing fee, serving fee, and for the work from the P.I. It is also illegal for a company"s representative to give false information about their company and about contacting their legal dept. I have not decided as to contacting my Secretary of State/Attorney General to file further action. That depends on my next conversation with their legal dept.
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