A few weeks ago I had purchased 4 All You magazines. For those who do not know, the All You magazine is put out by Wal-Mart. Today I visited the Wal-Mart Neighborhood Market in Bartlett, TN to use 4 coupons for free mascara from the All You magazine. These coupons even have the Wal-Mart logo on them and state "only at Wal-Mart."
When trying to use the coupons my incredibly rude cashier walks off and gets the cashier manager. She states that I cannot use all 4 coupons because it says "one per purchase." I am an avid coupon user, and all other avid coupon users know that "one per purchase" means "one per item". For instance, I buy 4 mascaras, I am purchasing 4 mascaras. The coupons did not say "one per transaction."
After telling her that I am making 4 purchases, she refused to do it. This is when the cashier's manager and the cashiers started yelling what I was trying to do to the other cashiers and laughing. They even told a Frito-Lay delivery man that was standing around and they all started laughing at me.
I tried to talk with the Store Manager, but I was told she was at a meeting and they don't know when she will be back. I then talked with the Assistant Store Manager, Demetrius and she told me she will not accept them because it is one per purchase. I told her my sister used 4 last night and she went to check the coupons. She did indeed find 4 of the same coupons, but told me they came from other customers, or basically, that I am lying. I then asked for a coupon policy and she told me no.
When I asked if I could do 4 separate transactions and get the mascaras she told me the computer wouldn't accept them. This is a blatant lie. I have called corporate and I am still waiting to hear back. I would let it go if I was in the wrong, but what they did to me was very unprofessional and humiliating. They laughed at me in front of other customers and were very, very rude.
Why is the assistant store manager not even trained in the coupon policy? How can they not understand that "one per purchase" means "one per item" not "one per transaction"?
Their treatment of me was disgusting. They were 100% wrong in what they thought and the way they handled the situation.
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