I purchased a new cell phone and a two year contract with U.S. Cellular in June. For six months I had very few problems with the cell phone and or the reception in the area where I live.in December I started having problems with the reception in the area of my home and inside the residence. Between December and now my phone will cut off while talking or I will have to dial a one in order to call the caller back. Which is long distance to my sister that lives two miles from my house. I have made numerous calls to the Company and to customer service. Since my cell phone is my only phone I need a cell phone that works. The Company sent out a Supervisor in my area to see if the problem could be possibly solved. However they have never contacted me reference to the findings or if the problem can be solved.
Upon speaking with customer service today reference this issues I was advised that U.S. Cellular is not responsible for the phones reception and or working inside the residence only that you have purchased the phone. Once you purchase their cell phone if the phone no longer works it the problem of the consumer. I was advised that it would cost $152.00 dollars for a disconnect fee and the remaining monthly bill. I asked if another phone would possibly help I also was advised since the cell phone I have does not work neither would another phone. What really set me off and I decided to file a rip off report I was advised to turn the phone off at night and let the towers update. At this time the customer service operator advised for me to have a Telephone Company put in a home telephone and I could use the cell phone while in the City. It is time that cell phone company's are held liable for poor service to their paying customers and no longer care about the consumer only selling their non working product.
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