I signed up with Sprint in Nov. 2004 so that I could use a cell phone for my long distance calls, since it is so expensive on my land phone. I went with Sprint because they offered me DSL (which I love) and the cell phone and my home phone service as a package deal and it all comes on one bill which is easier for me to read. I did not use the phone much in the beginning and had never had a cell before, so when I would be on a call and the phone would just cut off or the reception was not audible, it took a while for me to be sure I had read the owner's manual and that I was doing everything correctly.
After about 6 months, I started getting frustrated with my phone and started calling customer service to complain about not being able to make my long distance calls to Oregon and Texas where I have family... And roaming charges would come up even if I was trying to phone from my home to Fort Wayne, or even local calls from my home... I was told that maybe my phone was bad and that I needed to have it checked at a store...
The 2 closest stores were each an hour away from my house, in cities I rarely visited. Approx. 9 months after I started my service, I had to go to one of the cities for business, so I decided to stop into the Sprint store to have my phone checked. It checked out fine. I explained to the men there, about the poor reception I was getting and the technician said that the area in which I live is known to not have a strong signal and I would need to contact customer service again. When I phoned customer service, I was told that their computer showed service to my area. If I wanted to cancel it would cost $150.00.
After 9 months it was too late to do anything about it. I asked to talk to someone "higher up" and was in the midst of argung with her about how I could not call family in Oregon, when she responded that I was speaking to her in Oregon and soon after the phone cut off in mid-sentence. When I phoned customer service back, of course I could not find out who I had just been speaking with, and was told to either continue the service as is or pay the $150.00 cancellation fee.
I am still with Sprint only because I will not give them the satisfaction of taking my money for the disconnect fee. I think it is terrible that I am paying for a phone I can hardly use for the purpose that I purchased it for. Is there any recourse for me???
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