Well, long story kind of short(er)... I moved to a location where I was not able to get satellite TV. This was the beginning of 6 weeks of agony with DIRECTV. The first person I talked to said I could get out of my "contract" seeing as I could not connect the dish to the building I moved to. She said she would send me a FedEx box to return my equipment and that's all. Sounds simple, right? Well, I wanted to disconnect my service, and this is where my nightmare began.
I got transferred to someone who could disconnect my service. That person told me I could not cancel my service until I paid my balance on the account (never heard of that before). He also told me I would be charged for canceling. I called the next day to tell my story to person #3, and he said not to send the equipment back until a tech came out to verify a "no line of sight." What's one more box when I move! The guy came out to verify and said to me, "Yeah, no line of sight." He left, and that was that. So I waited to hear from DIRECTV... Nothing.
I logged on to look at my bank account and saw that Direct had gone in and taken a very large sum of money out, unauthorized. So I called, and person #4 told me that person #3 never sent out a new box to me (remember, he told me not to send). I told my story again. Person #4 told me to use the box and send the equipment. She said that she would get my credit to me, as it was their error totally.
In the meantime my bank charged me a total of three OD fees due to the large withdrawal. I then got transferred to person #5 to get info on getting my overdraft fees credited. They gave me a corporate fax to send my request. I sent the request and logged on to my bank again to see that they had given me the credit and then immediately taken it back. So here is person #6 I had to tell my story to, and he said it was a customer service error. So in went the request AGAIN!
Days later I got the large sum finally credited to me, yet they deducted some discount I was getting, whatever. I was still waiting for my OD fees credit from corporate. Person #7 said to give it a few more days. Days later person #8 told me that I would need to get transferred to another department to get my answer. So there I was talking to person #9, who told me person #5 had given me an incorrect number. I asked for a manager at this point. So now I was talking to the 10th person, after being on the phone for about an hour and on hold for several minutes, and the manager got back on the line and said sorry!
I ended up paying for them wrongfully taking my money out of my bank account. I was a customer of theirs for 6 plus years and will never go back.
Beware! They will cheat you...
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