Well long story kind of short (er)... I moved to a location where I was not able to get satellite tv. This was the beginning of 6 weeks of agony with DIRECTV. The first person I talked to says I can get out of my "contract" seeing as I can not connect the dish to the building I moved to. She tells me she will send me a FEDEX box to return my equipment and that's all. Sounds simple right? Well, I want to disconnect my service and this is where my nightmare begins.
I get transferred to someone who can disconnect my service. That person tells me I can not cancel my service until I pay my balance on the account (never heard of that before). He also tells me I will be charged for canceling. I call the next day to tell my story to person #3 he says not to send the equipment back until a tech comes out to verify a "no line of sight". What's one more box when I move! The guy comes out to verify and says to me "yeah, no line of sight". He leaves and that's that. So, I wait to here from DIRECTV... Nothing.
I log on to look at my bank account and see that DIRECT has gone in and taken a VERY large sum of money out, unauthorized. So I call and person #4 tells me that person #3 never sent out a new box to me (remember he told me not to send). I tell my story again. Person #4 tells me TO use the box and send equipment. She says that she will get my credit to me as it was their error totally.
In the meantime my bank charged me a total of three OD fees due to the large withdraw. I then get transferred to person #5 to get info on getting my overdraft fees credited. They give me a corporate fax to send my request. I send the request and log on to my bank again to see that they gave me the credit then immediately took it back. So, here is person #6 I have to tell my story to, he says it was a customer service error. So in goes the request AGAIN!
Days later I get the large sum finally credited to me yet they deducted some discount I was getting, whatever. Still waiting for my O.D. Fees credit from corporate. Person #7 says to give it a few more days. Days later person # 8 tells me that I will need to get transferred to another department to get my answer. So here I am talking to person #9, that tells me person #5 gave gave me an incorrect number. I ask for a manager at this point. So now I am talking to the 10th person, after being on the phone for about an hour and on hold for several minutes, the manager gets back on line and says sorry!
I end up paying for them wrongfully taking my money out of my bank account. I was a customer of theirs for 6 plus years and will NEVER go back.
Beware! They will cheat you...
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