Hello my name is Lloyd
I payed National Dealers Warranty pretty close to $3000.00 on and extended warranty on my 2006 Dodge Ram. I canceled the warranty because the truck was sold. I called National Dealers Warranty and was told I had to send a letter of cancellation (LOC). So sent the (LOC) Rep said I would be receiving 2 payments after the warranty was prorated, one for the deposit of $600.00 and the other a check for $1800.00. Debit card. The refund check never came. I got a call from National Dealers Warranty rep 4 months later stating that my check was returned to them because they sent it to MS where I was working at the time. Hmmm I said to the rep, but my billing address is in California and the (LOC) gave the Correct address. Then National Dealers Warranty rep tells me, you will receive the check in 2 weeks. (Never Happened). I called again they said they never had the California address. So I asked, then how did you bill my Wells Fargo credit card all these months with out the correct billing address & zip code? I also asked them if they got my (LOC) and the Rep said yes in October. Well the rep said I would get the check in 20 business days. (Never happened) I called National Dealers Warranty rep back and asked where is my refund check, the rep got smart with me and say's sir you have to many addresses how are we supposed to know what to do? I said Excuse me! You need to check yourself and the computer system, this rep he tells me the same thing. 2 weeks. Never got the check. I call back and talk to another rep.
She tells me I will get the check 20 business days after the day company has set up to send out refund checks. (Never happened). Recently I get a call from them asking me to by a extended warranty for my mini van. I asked the guy when was my refund check sent to me he said on February 16th there a bouts. I never got it and now it is March 23rd 2009. Still waiting.
Does this sound like a business you want to deal with. NOT ME never again I hope these people get fired or go to jail. That's how they are going to do business. This is nonsense
After not receiving the check I have yet to check with visa about the refund.
This is the truth
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