My fiance and I hired Flat Rate Photography to take photos at our wedding on 05/16/09. We also included in the wedding package an engagement session.initially we were suppose to meet in October to take the engagement photos but we could not fit it into our schedule. Therefore we called in advance and canceled the engagement session and stated we would call back at a later date to reschedule.
I spoke with Liesl Ebenholtz which is the photographers spouse in December and set up an appointment for the engagement session for January 3rd 2009 at Encanto Park. My fiance and I waited for an hour and Keith Ebenholtz the photographer never showed up for the session.
I phoned him several times while at the park and he finally called me back two hours later and stated he wasn't aware of the photo session and that his wife had written down the 17th of January instead of the 3rd of January. Then he went on to say that they are expecting guest for a dinner party and couldn't meet with us.
I told him that I was unhappy he didn't show, nor call, to reschedule which is very unprofessional. I went on to say that there is no way possible I told his wife the 17th of January because I knew (prior to calling her) that I already had plans for that day.
I told him that I had to talk to my fiance in regards to the no call-no show situation and give him a call back. Needless to say we decided not to use the Photographer for our wedding and now he refuses to refund us our $600.
Complaint Background:
- Product/Service Purchased: Photography
- Purchase Date: 9/20
- Date Problem First Occurred: 1/3
Complained to the company/organization:
-First Date: 1/3
-Second Date: 1/13
Payment Made: Partial payment made
Payment Method: Check
Name of Sales Person / Owner: Mr. Keith Ebenholtz
-Purchase Price: $600.00
-Disputed Amount: $600.00
Desired Outcome:
Refund of the entire $600 deposit
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