Complaint / Review
Victoria's Secret
Victoria's Secret ripoff for return

I recently returned two defective items to Victoria's Secret, they were received 6 days later and I kept waiting for my refund amount to show up on my bank account. After 3 weeks of unresponsive emails, I called only to find out that, because of a discount I received, they refused to give ANY refund. They did not even try to give a credit for the amount, never informed me of the situation - just did not give a refund of any kind. Their response was "Well, you didn't really pay for them to begin with". On top of that, they CHARGED me the $5.99 fee for returning THEIR defective items.

I spent $250 on items that, since returning the two items, all but 2 have been defective. Their lingerie falls apart, even if you follow all of the instructions for washing them. I will NEVER shop with them again!