I received a velour robe from my husband from Victoria's secret in early December. I mailed it back the next day. It is now the end of January and Victoria's Secret will not (a) acknowledge that they received my package (b) do anything to help me and (c) will not process an exchange. I have contacted them via telephone and email and they WILL NOT do anything! I thought I was safe doing business with them because they are a big company. Do not let this fool you too. When I went to my local post office to file paperwork on this package my postmaster told me that another woman had been in that same day to file a claim against this company because they are not processing her return either. Her purchase was sent back in October. The Victoria's Secret company needs to be investigated.
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