I recently purchased a laptop computer and router from our local Best Buy store for a total of $750. After finishing the purchase I asked a simple question concerning the installation of the router and was told, "I can't answer that question, we charge for that service." I merely wanted to know if there were installation instructions included with the router or if it was something I would have to hire someone to install. They wouldn't even answer a question concerning the installation.
I complained to their costomer service department and was told by a representative that they were sorry and should have explained to me that there were instructions in the box. She offered me a $50 digital purchase credit for the incident and I said I would accept. The digital coupon never came by email so after a few weeks I emailed them and ask where it was. I received an email back from CSR (Benjamin) that stated that the customer service rep. Was wrong that offered me the $50 digital coupon and that they had reviewed the incident and decided that it did not warrant $50 and he sent me a $10 coupon. He was not at all apologetic and stated that this is the way they do business.
Very poor customer service and I had spent about $3500 in that store in the past 1 1/2 years. No more! Not at any Best Buy store for me. I guess they aren't concerned that their competitors are going out of business and it might happen to them.in this economy you would think they would appreciate a repeat customer.
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