We received a bill last May, after about 2 years of service, with an additional $109.00 worth of pay-per-view charges, mostly adult titles. We had all pay-per-view activities blocked, as we had an Alzheimer's patient in the house sometimes. The odd thing was that the movies being billed for were rented 14 months prior. They say the equipment was sitting around and somebody forgot the card in the box, which was mailed back from an upgrade done after we moved.
When we contacted them about this, we were told basically that they do not make mistakes and we needed to pay it now or we would be billed for the remainder of our contract and shut off. We asked for a dispute department, and after several phone calls of people telling me in several ways that they own me and I needed to pay up or else, we finally got one. We sent 2 letters and 1 fax, and made several unreturned phone calls.
Now we have no TV and a big bill that has apparently been sent to collections. Since it is in collections, DirecTV cannot touch it, but the collection agency would surely work with me on this dispute! Right!!! Has anyone ever had a collection agency "work" on anything for them? I would love to hear about it.
Meanwhile, I was told that if I paid off now, and paid a hefty deposit now, she would gladly start me with new service. I calmly told her what I thought of that offer. Any ideas? Solutions? Related issues?
0 comments