Last year I moved from one city to another in New Hampshire, about 30 minutes apart. I scheduled Directv to move the service, although I informed them that I may not have an appropriate view. Service guy arrived, and sure enough, I don't have appropriate direction to pick up the signal from my condo. He mentioned that he doesn't get paid if installation is not possible. About a day later Directv phoned me to confirm that installation was not possible.
Yet, they sent me another monthly bill (which I paid, thinking it was for the last month at previous address). Then another bill. I phoned them, and they insisted that I should have explicitly cancelled service for old location. This, despite that they knew that my service was being MOVED. She reduced the bill to partial month, which I later grudgingly paid.
This was not the end of the story. I then received a bill for $125 as an early termination fee. Yet, no service had ever been installed in the new location. I ignored it, another bill next month added interest for a total of $125.65, and then received a letter from a collection agency for this amount. I sent the agency a letter explaining that this was a frivolous charge, and requesting, according to law, that they stop bothering me. Now I have received a letter from another collection agency for this amount, offering to settle for 50%.
Beware of Directv. I had been satisfied with their signal service, and wanted to use them again, once I move again. Not any more. This is pitiful customer service.
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