I bought a mattress and a couch from Badcock Furniture. I was promised first one in the morning delivery. I canceled two Doctors appointments I had that day, to make sure as they requested I be home. When noon rolled around I called the store and was told that it would be delivered late in the day.
I asked to speak to the sales Lady but was told she was off that day so I asked for the manager. After telling her what I had been promised she said oh well a couples came in with a $20,00.00 order and they got what they asked for and was pretty much told all the times I did business over the years there did not matter.
I asked what ever happened to keeping ones word to a steady customer and was just brushed off. I will never after 15 years of doing business with them ever buy another thing from any of their stores.
I think the staff there is in great need of lessons on serving it's customers with a smile before and after the money is exchanged and never promise what you can not do!!!
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