Arrow Financial Services LLC (AFS) is a totally inconsiderate Collection Agency.
I settled an account with Captial One Bank through AFS for $700 ($50 on Feb 1 and $650 on Feb. 25). I was told that I could call within up to 8 hours before the money was due to be withdrawn out of my account to tell them to stop payment on the account. I called them on Feb. 20th, which is 5 days before the money was to be withdrawn, and told them that I had an emergency with my son and I needed them to stop payment on the account, and confirmed with a letter.
They agreed to do so, but after continuosly trying to make me not cancel the payment. The guy actually caught and attitude with me. When I asked him was the payment stopped, he answered with an "uh hum" instead of a clear "yes Ms. Chestnut".
On Monday, Feb. 24, the collector from the agency called me and told me that his boss told me that I had to pay at least half of the settlement. I was like no, I can't pay anything and asked again to make sure that payment was going to be stopped on the account. He told me yes and I thought everything was over.
I checked my bank account on the 28th of Feb. Only to find that the basterds withdrew the money anyway, despite the issue I was having with my children at the time. When I called to ask about it, I was given attitude from everyone at the company (over my damn money). I was told that I had to wait three weeks for them to refund the money back into my account.
I was told by someone at the corporation that all the representative that handled the account have to do was refund the money and it would take 48 to 72 hours. So my son children suffer because their mother don't have the money to handle the things that she needs to handle.
I called the representative involved with my account on March 10 to check the status of the situation. He was very rude and ask the same dumb question "don't you want to settle this account". I actually had to tell him how nasty he was being and explain to him what being a single mother was about of which he found was very funny.
Has anyone had the same or similar problem with this company? I think we need to get together and put them out of business.
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