Complaint / Review
Denim Jeanz
Charged my account for an order made on Nov. 5 that I have not received, company is gone

On November 5, I placed an order to "www.denimjeanz.com" which now no longer exists. The false company charged a payment to my Capital One credit card for $211.89. The company said that orders were to be processed and the customer would receive an email with a tracking number in 7-10 business days. I checked for two weeks and received no such email. When this happened I sent an email to the company at [email protected]. I sent a few emails with concern. This is the conversation which took place throughout the months of November and December:

On Thu, Nov 13 at 8:20 AM, wrote:

First_name: REMINGTON
last_name: *
email:
phone:
address:
city: BALTIMORE
state: MARYLAND
zip: 21239
comment: I ORDERED SOME THINGS FROM YOU ALL ON NOV. 5 and i still have received no tracking number. My invoice number is "ab8822". CAN I HAVE SOME NOTICE AS TO WHAT THE STATUS OF MY ORDER CURRENTLY IS?
Submit: Send
In a message dated 11/15 11:31: 30 A.M. Pacific Standard Time, [email protected] writes:
Hi,

Your order is still processing we are experiencing an overwhelm of orders and are working hard to ship everything out in a timely manner once your order has been shipped we will email you the tracking # we apologize for the delay

On Wed, Nov 26 at 8:02 AM, wrote:

Hey once again just checking up on my order. I still have heard nothing or received any confirmation and close to a month has passed. Has the order been processed? Please respond asap. Thanks again.

In a message dated 11/26 6:46: 42 A.M. Pacific Standard Time, [email protected] writes:

Hi,

We understand your frustration and enough time was given to us to ship your order in a timely manner.
Tracking will be available soon

On Sun, Dec 7 at 10:02 AM, wrote:

Just checking on the status of my order. You all say that it has been given enough time to be shipped but i still have received no tracking number or anything so just wondering when my order should arrive. Thanks again.

Since this date, I have heard nothing from the company and when I looked to send a complaint via the company, the website no longer existed. Whe I called the phone company, they said they had no records of a DenimJeanz company in Murrieta, California.