I had been a customer for over 3 years. This salon was great until they relocated and began remarketing themselves as an upscale institution (This is wonderful, although, you must act like an upscale salon if marketing as one).
Prices began to soar, yet, I thought if their services continued to be great, then it was worth the price. Unfortunately, I left several times disappointed with hair color, cuts, and extensions (which I pay about $3,000 for 2-3 times a year). Several times I was also charged extra for services (my stylist claimed that prices went up), which become more and more frequent. Also, I spent about $7,000-$10,000 annually and Stylemakers treated me like a number instead of a customer.
For instance, when I first became a customer, the staff was very pleasant, was eager to please, and listened to my concerns. As time went on, they increasing became arrogant and less caring, instead catering to new customers. My stylist was more attentive in the beginning, but soon decided that she would do what she thought was appropriate to my hair instead of what I requested (I once asked if she could only put in 90 extensions since I was just wanting a thickening, she instead put in about 120. Also, when I wanted certain colors, she would suggest otherwise or mix a different color). Basically, Stylemakers became very careless.
I remained optimistic, hoping that they would clean up their act and attitude. However, December was a breaking point.
First, I went for an appointment to color my hair. The color was fine, although, I was charged a different price for a haircut. They are typically $45 but I was charged $60. Shelly, the owner told me this was because it was an extension haircut (I never was charged this price before). Also, my printer wasn't working, so I brought my laptop with a coupon for a hair service saved to it. They wouldn't accept it. It was for $10 and my bill was about $300. Nice customer appreciation.
Second, I went in for extension maintenance. I had a few showing and was getting them replaced with extras I had at the salon. This is usually no cost because the product is already purchased. I asked my stylist Zoe if she could only takeout about 6. She spent about 35 minutes removing about 13. When paying the bill, I was charged $40 extra for extension removal. I have never been charged for this!!! Zoe said it is always charged, I must have somehow been lucky and not incurred the cost the past 3 years. WHAT A LIE!
*Also, I previously went to friend's salon who said they could help me with extension removal. Zoe told me to warn them that it could take up to 4 hours to remove a set. My friend removed them in 1 hour (he has only done it for 1 year). He charged me $100 versus $400 at Stylemakers.
Then, I got home and realized the extensions were placed in very close to my hairline and were visible! I was even asked by a few friends, what I had in my hair (they could see them too). I called to speak to Shelly (owner/manager) and was told she was not available. Zoe argued on the phone that my hair was just fine. I told her that I wanted the showing extensions removed and would like my money for the wasted extensions-just the 4 (125 cost about $1500, roughly). She was hesitant to assist in resolving the issue.
I called several times to speak to Shelly, since she was able to make decisions regarding the matter. She never called. Zoe told me I could come in to remove them, but they wouldn't pay for the extensions they ruined (which was only about $48). I told her I wanted to speak to Shelly prior to the appointment.
The appointment day came, and still no call from Shelly. Again, I called that morning and Zoe told me that Shelly was busy all day with meetings and would not be able to help me. As politely as possible, I told Zoe that I would not be returning to their salon, ever.
MAGICALLY, 5 MIN AFTERWARD SHELLY WAS CALLING!!!
I hope that Stylemakers is able to get their act together to refrain from loosing further customers. They definitely have the potential, but are more preoccupied with the quantity of customers they have and the money they spend, rather than the quality of their services. Save yourselves the frustration, lost time, and money. Go to another salon!
0 comments