I placed one order for three arrangements to go to the same address in New Mexico. Their website promised same day delivery for 12/23. They called me that night and advised me they could not deliver until 12/24. I said that would be ok. They managed to get one arrangement delivered but not the other two on 12/24. When they called me and I pressed them on the issue, they finally told me they could not find a florist!!! I (not so politely) advised them that they managed to get one of them to the address and they could not respond to that logic. They promised delivery the day after Christmas. I was fuming! They gave me a $10 credit only. On the 26th, they called at 5:00 pm and told me they could not deliver that day either and promised the 27th and a confirmation call. I got nothing. After an email inquiry, they finally called me on 1/2 and told me they never delivered the other two arrangements! They refused to offer me any refunds and even refused to tell me the addrerss of their company headquarters so I could write a letter of complaint. At this point, I am disputing it with my credit card company and will "officially" complain to the Better Business Bureau and the State Attorny General's Office. They are a scam and when they fail to deliver ont heir promises, they refuse to refund your money.
0 comments