I placed an order (1st order) online (www.zales.com) on 12/15/08 for two items and asked that they be shipped Overnight. The following day, I received an email saying the order was canceled. I called to find out what the issue was and was told that one of the items was out of stock.
I placed a new order (2nd order) over the phone that same day and replaced the out of stock item with one that the sales representative confirmed was in stock. The following morning, I got the same email about my order being canceled. I called and got the same explanation: Item is out of stock. I explained to the agent that it was confirmed that the item was available at the time of the order but the only reply I got was: "I apologize...". The customer representative proceeded by explaining that it was because my address could not be confirmed.
I went ahead and replaced the out of stock item by another product (3rd order) they confirmed was "available" when I spoke to the sales representative. The following morning same result: Item is out of stock.
I called and explained that this was my third (3rd) attempt at placing my order and got the same response: " I apologize...".
I explained to the agent that my order should have been delivered already in time for me to travel with it on 12/22/08. I was given the assurance that the order would get there on time and was confirmed that the item was available. I went ahead and place an order (4th time) and as of yesterday they told me the order was "processing" and that someone had called me to confirm the order and supposedly left a message. I checked, and got no messages. I asked that I be given the number to call and confirm everything but they are unable to provide me with the number to call.
To sum it all up, I was given no choice but to cancel the order and start looking for a different gift for that special someone. Zales has a horrible customer service. Their website does not reflect their current stock. They take forever to process your order (even if you request a next day delivery). Their sales reps are no help as they sell you items that are not in stock and provide you with no help at all.
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