My husband purchased a 1/4 CTW Entangled heart diamond necklace for me on December 1 and gave it to me for Christmas. I have worn the necklace no more than 4 times. After the last time I wore it, I noticed that the so-called "rose gold" had turned blue/black. My husband took the necklace ...
On March 25th I took my wedding set to the Zales store in Southwest Plaza in Littleton Colorado to be cleaned. When the young sales girl brought me my rings back she handed me the two rings and a business card with one of my diamonds taped on it. I asked what had happened. She said she didn't know ...
I had two rings that were soddered together and needed them to be taken apart. When I received them back from Zale's, the tanzanite ring was scratch up, with two gouges, very sharp and had a moon shape missing from the band. The wedding band had what I call a "speed bump". I asked them to ...
On or arround Dec. 11, I ordered 2 rings from zales.com. I received confirmation that the rings were being processed for delivery. On Dec. 23 I signed for and received a package via FedEx from Zales. The package contained only one of the 2 rings ordered. I immediately called Zales and spoke with a ...
I ordered a mother's Ring from Zales on April 24 and on May 17 i inquired as to where my order was. Their respose is the ring i ordered is out of stock and not sure as to when it would be instock again, Then i emailed back as to why i was NEVER informed of this. Then there responce was this item is ...
My diamond earring got destroyed in vacuum cleaner accident but we recovered the diamond and needed it reset in a new post. So we took it back to Zales where we had purchased it a year earlier-they told my boyfriend that we would be getting a brand new earring and that it was impossible to repair ...