On December 13 I bought a $50 American Express gift card from CVS in Diamond Bar for my brother-in-laws birthday. Three days later he tried using the card and it was declined at three places. Turns out although the receipt claimed the card was activated it was not and contained a balance of $0 not $50 that was charged as well as a fee of $4.95.
I called AMEX customer service, they told me to fax over copies of the receipt of purchase, front and back of card, it's packaging and my state issued ID. I had this problem happen months ago and CVS called AMEX and resolved the problem within minutes and CVS issued me a new card in store. Now CVS has a "new policy" with AMEX and customers MUST go through AMEX exclusively.
I think I'm getting the run around as I've read has happened to MANY other unsuspecting customers. I think a class action lawsuit may be in order! As well, if I don't get satisfaction from AMEX I will see if the local Los Angeles TV news stations want to hear the story of the big card company AGAIN ripping off the hard working consumers!
0 comments