Complaint / review text:
We have been trying to cancel our Massage Envy membership due to the fact that my wife is now pregant and is very high risk. Even with a letter from her doctor, Robert Stone at Massage Envy refused to cancel the membership.
Apparently, customer service is not an issue for this company. We would have been willing to put the position on hold, if they were willing to work with us.
Even before this, the service was not the best, the massage was mediocore, and we were only somewhat satisfied. After this, we will never return to a massage envy, and will be sure to tell everyone we know the same.