I signed up for the triple play from CommunistCast last year because I can't get Directv HD in my area because of some trees I can't cut down. So it's been a good 8 months with the service and I do a lot on the internet because I work as an IT guy so I'm pretty aware of my speeds on a constant basis.
About two weeks ago I notice a noticeable speed difference in the way I connected to my work and decided to do a speed test and noticed I'm about 5-7mbs which is great since I was on the 8mb plan, however, I ran the same test when I first got my setup and it was about 2-3mbs. Which even that was great because I know you usually never see the speeds they advertise. The strange part came about a week ago I get a letter in the mail from comcast. Here is the contents:
"Dear Valued Comcast Customer" (Mind you my name/address/acct is no where on this letter it is a standard bulk letter)
A recent review of our records indicates that you are receiving Blast! High-Speed Internet Service, but are not being charged for the incremental speed. Effective with your next billing statement, this error will be corrected and your monthly price will increase $10.00 to reflect the incremental price of the Blast! Service. Your account WILL NOT be charged for the time that you had this service and were not being charged.
We value you as a customer and we look forward to providing you with the best entertainment and communication services. If you have any questions about this billing correction or any of our services or prices, please call 1-800-COMCAST.
Thank you for being a loyal customer.
Comcast
This was a immediate red flag; why? When I signed up 8 months ago Blast! Was not even an option for me to purchase so I know I never signed up. So I get on the phone with customer service (help!).
I spoke with a billing rep first since it was a billing issue I thought. She told me that I would have to speak to someone else if I don't want to "sign up" for Blast! Internet and I told her I never requested to be. So she transfers me to agent #2. Number 2 gets on the phone and begins to feed me this bs "That letter was sent out in error and we are making every attempt to contact the customers who were sent that letter and correct the error" She was extremely nice and took care of the complaint.
My problem is this What if I didn't call to remove the service? My bill already is over 165 for phone, internet, tv. I do have HBO, DVR, and HD (don't get me started with the HD programming I'll save that for another complaint) so another 10 bucks for internet would push me over 175 bucks a month! Am i buying a car or something?! I wanted to be sure this posting went out so others notice that they are being had and to call so you don't "automatically" get signed up for this service the way I did.
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