I am facing some issues with Comcast. I started their bundle services from July. After some time the voice quality on the phone was very bad. It has frequent drop calls and sometimes the numbers are not getting dialed also. As a result i want to get it disconnected.
When i called Comcast Customer Service, I was told that i cannot do that-if i do i need to pay the same price for my comcast internet and that will be a lower speed internet (1X). Right now i m using double bundle with the comcast modem and the monthly bill comes out to be around $70.00
My next door neighbor is just using the comcast high speed internet and paying only $24.95. When i compared my speed via speed test, he is having the same speed that i am getting. When i told comcast customer service that this option is available to have only high speed internet rather than both the services, they turned down my request for that also.
At the same time i checked the speed of my friend who is using comcast at Baltimore, MD-he is also using Comcast double play and he is getting speed which is atleast 5-6 times higher than me.
Comcast is just fooling the people by talking about bundle plans and the speed they offer. They are always behind your money, when you are starting up, they would be nice but later, they want to charge you for everything.
It's high time that the monopoly of these kind of companies be taken off and more companies be allowed to have the business in the area.
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