I have been a member of a Lucille Roberts gym in Manhattan for two years now. Even though I no longer work near this gym I did sign a 2 year contract (stupidly) and I did not move more than 25 miles away. Therefore, for the past year and a half (I stopped going there after 6 months after I found a better gymn) I have paid my dues even though I no longer go to this gym. Now my two years are FINALLY up. I have been trying to set up cancelling my membership for WEEKS to no avail. I have called the 1-888-582-4553 and hit the customer service button only to receive a busy signal from it's hours of 9 A.M. To 12 P.M. Then a recording letting people know they are closed from 12 pm - 1 pm then another busy signal until 5 pm. I get the same busy signal when I try the number my gym told me to use (212) 734-9717. Also, I called my gym on Wall Street only to be told too bad about the busy signal there was nothing they could or would be willing to do. Therefore, after posting here I am forwarding this to SHAME ON YOU as well as the better business bureau of Manhattan. I work for an excellent Manhattan law firm and I urge anyone who has a similar complaint to email me at lmarino84 AT yahoo.com as I am thinking of drafting a class action suit against Lucille Roberts. This is unethical & I believe illegal as well.
Also, I have read some previous posts and if this "John Roberts-President of Lucille Roberts" is still reading and responding to these posts... Know this: I will NEVER post membership information on a PUBLIC FORUM. Therefore I urge you to STOP telling people to do so. My email is included in this post so you can get in touch with me without requiring me to post private membership information.
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