My printer was only 5 months old. It would not recognize brand new, HP - brand cartridges installed. Went to self-help on web site—no help. Next, I tried chat support. The tech went through the same steps I already did via self-help. The chat tech was a horrible typist and speller. Email support was next. The emails were confusing, with words all over the place. The same procedure was prescribed that I already tried twice. The email tech thought I was trying to fix a 4315v, not a J4540. Phone support was last, and I could not understand a word the caller said. I gave up, wrote HP headquarters a letter, and said Sayonara for ever.
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