Thier live chat is a joke, tech support is slow as molasses. The only thing they are is cheap. I guess you get what you pay for. Look at this chat session. The rep from them just disappeared on me.
Christian B.: Welcome to iWeb's live chat - Technical Support service! How may I assist you today?
Christian B.: here is the infomration of our levels of support
Christian B.: http://iweb.com/managed-hosting/server-management/
Christian B.: Is there anything else I can do for you today?
Dan: hello
Dan: what will give me phone support
Christian B.: http://iweb.com/contacts/
Dan: when i call they create a ticket and i have t wait 24 hours, what service do you offer where you wil fix it immediately
Dan: the slowness of all the support is killing me. Live chat, tech support, etc..
Dan: hello
Dan: you all must be really understaffed
Dan: typical
Dan: where the hell did you go. Are we not in the middle of a chat?
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