After fifteen years of being a Qwest customer for a land line phone, my husband and I decided to "bundle" with Qwest, adding wireless service, satellite TV, and DSL.
From the beginning, the bills were errant. Except for the TV service, the phone service was billed out at the maximum priced program when we had ordered the minimum. We called Customer Service, and were told the error would be corrected. The following bill was worse, as it included late charges for the errant bill amount not being paid. This continued each month for five or six months.
Since we paid our bill through American Express, we requested assistance through the credit card, who proceeded to investigate our claim. Qwest was to provide their billings, and we were to provide the our history on the case. AmEx decided in our favor.
We finally got the PUC involved and we finally came to an agreement that Qwest had indeed overbilled us for unwanted services. Qwest had doubled billed - one to our Discover card without authorization, as well as to AmEx. After stopping payment through Discover, the bill was back charged to Qwest, who shut off all our services, completely.
It was raining that day, an my disabled husband got into his wheel chair and drove it a quarter mile in the rain to our nearest neighbor to use their phone. Qwest demanded that we pay the full amount of $1,168 in cash to a Quick Cash store to turn on the services. We took money out of savings and paid the bill. This month for the first time in a year, the Qwest bill was correct. Our bill shows two credits for two payments (one in cash and to Discover) of $1168 - but were billed a "turn-on" fee for $25.00 even though the shut off was Qwest's fault, not ours. Just one last stab in the back.
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