Where do I begin with this company, specifically the woman that quotes you over the phone, Janine, and the owner, Roni! First off... Let me say please believe what you read in these reports! I read a couple of them against Golden Hand Moving and still went with them. I figured there would always be bad things here and there about a company. What a fool!!! I should have listened to my gut and never used this company! Please don't make the same mistake I did!
I had been researching which moving company I was going to use, I didn't have much time because we had an unexpected fast sale on our home, but I still wanted a reliable company that was affordable. I sent in my request through Service Magic.com and literally with-in 1 minute I had a call back from the office manager, Janine. She was very helpful and quoted me $129.00 an hour for 1 truck and 4 guys or $149 for 1 truck and 4 guys. I opted for the 2 trucks because per her "it was only $20 more" so why not. She even gave me her cell phone number if I needed her or had any questions. She was very personable and make me feel very comfortable (in retrospect, I now know why... It's the beginning of their sweet scam, the reeling in process of the victims, so to speak!).
I told her every item I had in the house, as to get an accurate quote. The ONLY thing she told me that I would have to pay extra for was the move of my Piano, so I went ahead and took her bid.
The moving arrived (of course on the last minute of their 2 hours time frame) but none the less they came between the hours they said they would. My spouse was the only one home at the time and was told that they charge for the tape they use. I was a bit annoyed because I was not told this over the phone. He then told me that they were also charging $75 to move each large TV and $20 for the small ones. We had 2 large and 2 small... What??!! I was not told this over the phone. We told them we would move one on our own but did not have room to move the other 3 or the manpower (that is why we hired them after all!). It just keeps getting better.
(First let me assure you that we would have told them to get the hell out and stop moving our stuff but we already closed the sale on this home and the new owners would be moving their stuff in by 5pm that same day so we had no choice!) Then they need to wrap our glass items in bubble wrap. Charged. They need to wrap our mattresses. Charged. They used boxes for crap that did not need to be in boxes. Yep, charged! They did tell us that they were going to charge for all but the 3 boxes they stuck into the fees (oh, and by the way, they only used 2 boxes, yet charged for 3! And they are not cheap. 17 bucks a box?!!)
Then the owner RONI, shows up to Micro Manage the movers and make sure that he shows me all of the good references he has received, which I thought was a bit outlandish and ignored. Actually, I did notice how quite a few of them were on the same stationary, so these were either fake or he asked for them. They did not seem to be voluntary.
Anyhow, this is getting to be a long story, so let get to the chase, RONI called me and asked if he could come 1 day early and just put it in the garage until the next day when the rest of the stuff came. (I needed to put my stuff in storage for a few days until we got things ready with the new place). I agreed, although it was inconvenient for me to be home that day.
The movers came, dropped off the stuff and assured me that there would be no travel charge since they would be back tomorrow again and this day was not my choice. RONI then calls and asked for payment to the movers. I told him the movers were gone and they would be paid tomorrow once ALL my stuff it there safely, like we AGREED to when he was at my old house! He continued to say how are my guys going to get paid then? They need to get paid." What??? That is not my problem. I don't run your accounting department. I sure as hell hope you have more than just my funds to pay our men with!!!
So, the next day the rest of our stuff shows up with good ol' RONI to "oversee" everything and give me the bill. I told him to get out of my house while I looked over it with a fine tooth comb because he was already trying to screw over my husband who had not dealt with him. Watch out... He tried to add the travel time into the hours of loading and unloading and then charge me again for travel time. On top of that, he knew d*n well where I was moving too (local move) and then tried to add 2 extra hours of travel time because it took longer to get there than expected... I'm sorry, but that is NOT my problem!
Anyhow, the total hours of labor were 9 (loading and unloading) 2 hours travel quoted over the phone (to the old house and to the new house) for a total of 11 hours $1,639 the piano quote of $129 over the phone, so $1768.00. When RONI arrived, it was $3227! What?!! Yes, absolutely ridiculous and just like the ALL THE OTHER RIP OFF REPORTS... They charged for EVERYTHING and it was not cheap! DO NOT USE THIS COMPANY.
I did get him to remove some of the non-sense charges but that only lowered me a bit, not even close to the quote. I must say that the movers themselves are great and very nice; it is the owner RONI and JANINE in the office that are pulling off this scam.
Don't trust Janine's nice attitude on the phone or RONI's fake initial demeanor, it does not stay that way. TRUST ME and all of us who have taken the time to write these reports!
Suzanne
Castlerock, Colorado
U.S.A.
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