I had ordered the product from Buy.com, when I trace the order on the buy.com website, it shows it has been shipped via Fedex.
When I see the tracking number on Fedex, it shows package has been accepted on my behalf, I am sure nobody has accepted the package atleast at my apartment. The Fedex tracking order also shows a Proof of signature, but that is not mine signature. I fear the package has been accepted/delivered to wrong recipient.
I reported this to Fedex & they maintain that there is a proof of delivery & hence the delivery is done. What I am trying to say to both Buy.com & Fedex is somebody unauthorized to collect the package has collected the package & so file the claim, but they are not agreeing to it.
When I try to lodge the claim with Fedex, they say only Buy.com (shipper) can file the claim, and when I try to lodge the claim with Buy.com they say I have to followup with Fedex.
0 comments