Complaint / Review
TXU
Month-to-Month Variable Plan Applied Without Customer Confirmation

TXU has an Energy MarketEdgeSM plan. It is a month-to-month plan that lets customers take advantage of the variable price of natural gas. They will put you on this plan without your confirmation. My electric bill averages $550 in a 1350 sq foot house. I called them to find out why and they told me because I was on a natural gas plan. I never signed up for this plan I replied, but they did not care about that small issue. Also I cannot get off the plan because they will transfer you to a voicemail when they are tired of dealing with you. I recommend get away from TXU before they do this to you. TXU has no morals and will rip you off.

Justin
Dallas, Texas
U.S.A.