I guess my first mistake was trusting the phone representative when I called TXU about getting a cheaper electric plan, since now I'm on Social Security Disability. They told me since my lifestyle consist mostly living at night and sleeping during the day, that the Nights Free Plan would probably ...
No one knows what's going on, customer service has no idea, they are completely unable to answer a question. We downgraded are home to a newer but approximately 700 ft smaller, according to TXU are electric usage has double, and the to them the consumption is much more than last summer, Don't use ...
TXU has ripped me off for years they promise saving and discounts I never received them. This is so so sad how they mislead the American people. Now there still doing it also coming in using other company's name but it's TXU, don't be fooled ...
When I moved to Dallas, Texas in 2009 I signed up with TXU for electricity services. I lived alone in a small, efficiency apartment and was hardly ever home. My bill was always extremely expensive. I could never understand my monthly bill and started to dread receiving the bill every month. Then ...
TXU came out almost a year ago, said there was an issue with our meter, had to hammer the lock off the meter, replaced it with a digital meter. Turned around and charged us $1500 for 6 months of under billing and claimed that the lock was not there. We monitored our usage and bills for 10 months, ...
On September 12, I changed my electric service from TXU to Reliant Energy. On September 15, I was contacted by TXU and asked to come back as a customer. The lady I talked to told me that the rates were now lower and that she could offer me a fixed rate of. 08cents per kwh. I explained to her that ...