I rented a Dell computer from Aaron's in October. I reported to them over and over that their firewall and virus protection were outdated. I was not about to pay out of my pocket for software for a computer I did not own.
Two days ago my computer crashed. I called the store, and they told me to call Dell. I said it is your responsibility to fix it, not mine. I found the restore function and restored it, and this temporarily fixed it. Then I could not get into my email. I went back to restore and the screen for restore was blank. I managed to get into email but could not send emails. Also, the search, when you are looking for specific programs or software, is not functioning.
I called them again, and this time they told me it was my internet provider's problem. I told them no, the box for the provider has all green lights with no red. This signifies all systems are working 100 percent.
I then swore at the guy (I am sixty-four, LOL) and hung up on him. I told him I was filing a complaint with consumer protection and his corporate office, which I have done.
This is not right. Now I have a defective computer which I do not own, and I am not going to pay rental payments on a broken computer. If they take me to court, I will explain this to the judge and show him the contract.
The regional manager is supposed to call me within 24 hours to try to resolve the issue. Has anyone else had a problem with them refusing to make a repair when a lease was still in force? This is a warranty violation under consumer protection here in Jersey.
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