Last May a sales rep from Comcast came to my house. He offered me a great deal. Digital cable and HBO locked in for $29.99/mo for a year. He said I had a past due amount that I would have to pay first. My cable was just shut off about 2 weeks before this. The past due amount according to him was over $300.00, I thought this was expensive and asked about it, he said it included the fee for the digital box I had not returned. He said I had to pay the fee upfront then after I returned the box I would be reimbursed. I paid it that day. The sales rep said someone would be coming for the box. They never did, so I called him back and he came and got it-no biggie right? Wrong. I got my first months bill and I was not credited for returning the old box. I called customer service 3-4 times about this before they finally fixed the problem, I was extremely upset the last time I called and told them I was getting a lawyer. The supervisor I was speaking with offered me an extra year at the same price for all of my trouble. Great, I accepted, I was credited for the digital box and everything was fine for a year. That was a year ago. Last month I got a bill for over $90.00, they said my promotional contract had ended! After calling customer service, they said they didnt know anything about it. Who ever approved that before had not put the 'code' in. I guess this is my fault??!?!
This rep tells me that she can offer me $39.99 a month until I have time to go to my local office. Well the way I work, that is impossible. I say fine put me in for that and nect month I will pay both months at $39.99. So I get the next months bill, now it is over $200.00!!! I call back and explain the situation AGAIN, this time they tell me there is nothing they can do it is not their fault the cs dept. Didnt put the code in, but I need to pay the bill. I ask about the $39.99/month-again they say they dont know anything about it.
I will not pay this bill. I will pay $29.99 for the 2 months owed, plus any taxes and such. I think I am going to have to get a lawyer seriously now! I dont know what else to do, I will not pay this bill, I do not owe that money, they screwed up not me. Help!!!
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