I got the Comcast triple play three years ago. Great price, everything was fine. Once the year was up they tried to double the price. I negotiated a new price, which was fair. Every single month for the past 12 months my bill has been different. Sometimes its 20 dollars more, sometimes 50 and sometimes more. They always tell me the bill is correct, even though the history of the account shows I've never paid such an amount ever and the month before was lower. Common sense would tell you something has changed or something is wrong. Every month I'm on the phone with them for over an hour and they can't seem to give me an answer as to why it's different. On top of this, half the time my cable channels don't work at all. So they tell me I should sign up for their maintenance plan for $5.00 a month. I tell them that I shouldn't have to. I'm paying for cable and its not working. Why should I pay for a maintenance plan?
So I'm on the phone at least once a monthfinally after two weeks with NO cable or internet, they come out and fix it. Then I see a $30.00 higher bill. I call them and after an hour of waiting on hold they tell me it's a service charge for them having to send a tech out to fix the cable!!?!?! So I pay for cable/internet, it stops working (because of something on their end) and I have to pay a $30.00 service charge? Nope. Going with Verizon today. Comcast stinks. Their customer service is the worst. My wife has been in customer service for 20 years and she's never experienced anything like it. Their techs don't care and you can never speak to the same agent that promised you somethingthey'll tell you whatever to get you off the phone because even with their name and extension, you'll be talking to someone totally different next time.
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