I recently wanted to have my bathroom remodeled, so I went to Home Depot for an estimate.
What a mistake.
To remove a one-piece shower tub liner and then install a bathtub that I had purchased, with me also purchasing the new tile and fixtures, they still were going to charge me $5780!!!
Their guy came in with laser beams to measure and a computer to print out an estimate like some geek at MIT. That's why it was going to cost me $5780!!
I had a private contractor come out bearing a pencil and a tape measure, and he did the same job for under $1200, and it looks great.
Back to Home Depot:
When the contractor went to Home Depot to get my bathtub, the store had sold the original tub I paid for the night before "by accident." After a battle with them and a call to the VP in Maine, they finally found me a "new" tub at another store. My contractor picked it up, brought it to my house and opened the box... The tub was cracked and used!
I was extremely angry. Home Depot swore to me this was a new tub they were getting me. Obviously they never checked it.
So I had to go to Lowes. What a difference in service. Lowes actually had the same tub and was going to deliver it to my home that instant after hearing how HD treated me.
I will never shop at Home Depot again, even to buy dirt. And the $50 gift card you sent me was insulting. I have spent over $9000 at your store in the last 2 years, and this is how you treat your customers.
Now I think back to when you installed my windows. Did I get taken to the cleaners then too??
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