I signed up for service for Preventive Pest Control and the service was fine until late when my normally appointed serviceman was apparently replaced by a substitute.
I work at home and was always there to receive their house call. They also typically called the day before to verify that service was to be delivered the following day. They called that late 2006 day and confirmed that they would be arriving the next day.
In the past, if they had shown up to my door and no one answered, they would leave an invoice stuck in my screen door to show they had been there.
On that day, no one showed up. I was home and working all day. No one came to my door and my dogs never barked to alert me of anyone outside. There was nothing stuck in my door either. A few days later I received a receipt in the mail. That had never happened before and I thought it was very odd. Why mail it if the serviceman was there and could have left it on the door?
Of course I knew no one had actually come to my door. They mailed the receipt because no one showed up to put it on my door or have me sign for it. I called and told them I wouldn't pay it unless someone else showed up and re-sprayed. No one did.
Then I started receiving late notices, which I refused to pay.
And then I started receiving bills for future services that were never even rendered. They were billing me for subsequent months, even though they weren't showing up for those services either. They wanted me to pay my past balance before showing up again, yet continued to bill me!
A few times, salesmen came to my door, not realizing I already had issues with the company - trying to sell me their service. I told them my problem and they said they'd try to help. No one did. At one point I even offered to pay the balance if they would just come and spray again. The salesman agreed and said someone would be there the next day but they never showed up.
In each case, these salesmen admitted they were having problems with some of the servicemen. One salesman even told me he knew of cases of servicemen submitting invoices for jobs he did not actually do.
So now I have over $350 on my credit because one substitute employee was too lazy to do his job, and no one at the company bothered to step up, admit their mistake, and make things right. And I remind you that this is $350 for services that were never rendered at all.
For this reason, I recommend avoiding Preventive Pest Control in the Las Vegas area. They might be fine for you, but you could find yourself with a negative item on your credit if you happen get the wrong guy assigned to you, or a bad substitute. It's not worth the risk.
I would rather live with the bugs and avoid the real pests Preventive Pest Control in Las Vegas.
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