On the 14 of last month my husband surprised me w / a brand new Maytag washer and dryer. Given the fact the we recently became guardians to our beautiful young grandaughters, I was thrilled with more efficient laundry equipment!
Last week i began to notice excess lint and moisture accumulating on both appliances, also the heat in the room was far from normal for any dryer usage. Yesterday i made the call to h.H. Gregg and was transferred to the delivery dept. Delighted that they would come right out today to take a look at the venting situation, i relaxed and thought my worries were over.
The young man came in the door, went directly to my laundry area, (with another vent hose in his hand), looked at the standard size space alotted for both appliances, and said "I can't replace your hose because the new hose won't fit in this space" With that said, he reached behind the dryer, removed the "flex" type hose that was INSTALLED ORIGINALLY upon delivery and setup, and proceded to leave. I was momentarily stunned, literally speechless!!! On his way out he informed me that i was free to purchase and install another "flex" type hose, but that he could only install the rigid type metal hose he brought w / him, and NO other.
I somewhat regained the presence of mind to accept the reality that i had just gotten screwed, the worst of it all being that I HAD NO DRYER, and no immediate hope of having one! I called the store and was informed by employee "Lana" that just weeks ago a class action suit had been filed against H.H. Gregg, (and other retailers), due to the improper installation of venting dryers they'd installed. Resulting in fire, property damages, sadly also deaths.
I suggested to Lana that i return my nonfunctioning dryer to her store, and was clearly told of the 10 day return policy. Soooo somebody out there come to my aid and steer me in the direction of dry clothing?!!!
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